Return & Exchange Policy
Last Updated: January 2026
Epiklore wants you to love what you wear. This policy explains when and how you may return or exchange jewellery purchased from our website. Please read it carefully before placing an order.
1. Return / Exchange Window
Return Window
Requirement: Within 3 Days
Details: From date of delivery
Item Condition
Requirement: Unused & Unworn
Details: 3 - 5 Working Days
Non-Returnable Items
Requirement: Customised, Clearance
Details: Sale & promotional items
| Condition | Requirement | Details |
|---|---|---|
| Return Window | Within 3 Days | From date of delivery |
| Item Condition | Unused & Unworn | 3 - 5 Working Days |
| Non-Returnable Items | Customised, Clearance | Sale & promotional items |
Refund Processing
Approved refunds are processed within 7–10 business days to your original prepaid payment method.
Order Cancellation
Orders may be cancelled within 2 hours of placement or before dispatch, whichever occurs first. Once dispatched, the return process applies.
2. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, notify us within 48 hours at care@epiklore.com with your order number and clear photographs/video of the item and packaging. An unboxing video is strongly recommended. Verified items are eligible for a free replacement or full refund.